POWERING PROFESSIONALS

Are you looking for an exciting challenge and diverse tasks?
Then you have come straight to our place!

You will be responsible for technical translations from English, Polish or German into Dutch, such as website content, product descriptions or product manuals.

• You know Dutch fluently on a native level. You have very good written communication skills and your English, Polish or German is good (reading and understanding the language are more important than speaking). Experience in translation is preferable. Basic technical and commercial understanding will be an advantage.
• You are open-minded, creative and you would like to get involved in our international team and be part of the expondo story.
• At the same time, you have a high affinity for our products and a good understanding of customer-relevant and sales-promoting product information as well as a keen interest in our broad product portfolio.

• Become part of our international team and look forward to an exciting and varied area of responsibility. We will give you space for your own ideas and offer you many opportunities to develop yourself.
• During this time you will be paid a fair salary and we offer you an extensive induction period.
• Therefore, we pay special attention to a balanced work-life balance. You can expect flexible working hours, fresh fruit, free drinks and team events.

We look forward to receive your application including your complete application documents, your earliest possible starting date and your salary expectations.

expondo Polska sp. z o.o. sp. k. https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

As our CCO you are a functional center of excellence and you build our successful e-Commerce strategies. In this position you are responsible for our associates of the departments Online Marketing, Marketplaces, Content & Webmasters located in Berlin and Poland.

You are responsible for all activities related to conception, implementation and execution of sales strategy. You will report directly reporting into our founders and you will get the full support to reach expondo’s ambitious targets.

You will also be part of our global journey to conquer new markets in the USA, Australia and Brasil.

• Leading, motivating and coaching a Sales team of over 50 professionals based in Berlin, Zielona Gorá and Warsaw
• Expansion of our employee structure and further development of the team
• Pushing the online shop and our marketplaces as well as to be more present on more websites across the EU
• Launching our own brandshops for 12 of our brands in 20 different languages
• Continuous and operative development of the online shops in design, navigation and usability together with our IT experts
• Optimization of our AdWords cost ratio (to 10%), current processes and cooperation with external service providers across EU 

• Finished Business studies, ideally with a focus on Marketing
• Minimum 5 years in a similar position in an e-commerce environment with more than €50+ million turnover
• Ability to lead, develop and motivate a large team
• Sales and budget responsibility in the past
• Experience in planning, budgeting and monitoring KPIs
• Expertise in the optimization of existing business processes and the introduction of appropriate technologies
• Fluent level of English
• Willingness to travel (20%)

• FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
• DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
• EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
• WORKING TIMES. With us you have flexible working hours and work-free weekends.
• CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
• FLAIR. Bright office space with high technology standards in the heart of Mitte.
• FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
• HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.

expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

As Head of Customer Service, you will be responsible for our 35-person international team and will be responsible for the disciplinary and technical management of Customer Care and After Sales Service. At the same time, you also take care of the continuous development of our service and focus on the needs of our customers.

• Managing and continuously developing our customer care team
• Provide efficient operations through our service and quality standards
• Developing new strategies for the continuous customer satisfaction optimization
• Taking over responsibility for the performance of the division in compliance with relevant monthly KPIs
• Developing employees with regard to their individual strengths, including providing training
• Technical support for the introduction of business management tools and a system of functional
• defining and analyzing processes and regularly reporting relevant data

• Several years of professional experience as a manager in the field of customer service, CRM or a similar customer-oriented area, preferably in e-commerce
• Excellent analytical and results-oriented thinking skills and well-developed communication skills
• We expect a sense of responsibility and a high level of social competence
• Have the ability to motivate a team and promote their needs individually
• Knowledge of German fluently or at native speaker level as well as proficient in business English

• FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company.
• DEVELOPMENT. We take the time for an intensive training and afterwards you can actively shape our success strategy with your expert knowledge.
• EDUCATION. You can freely use our internal language courses for German and English and, in addition, we offer you opportunities for professional and personal development through regular training courses.
• WORKING TIMES. With us you have flexible working hours and work-free weekends.
• CONDITIONS. You can expect 28 days of vacation, a fair salary and a performance-related bonus system.
• FLAIR. Bright office space with high technology standards in the heart of Mitte.
• FUN. You will be a part of a colourful mixed team in which diversity, humour and mutual support are very important. You can also look forward to legendary team events.
• HEALTH. You can look forward to excellent conditions for a quite good work-life balance. You can keep fit in our fitness room and we also offer you a sponsored sports health programme. Fresh fruit and vegetables as well as free drinks are also available.

expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png

Are you looking for an exciting challenge with a variety of tasks and responsibilities?
If so, you are exactly who we are looking for!

As a language talent and country specialist within our customer care department, you would be responsible for all international related matters regarding our products, inquiries, orders, returns and the occasional complaint. You would be with the client from the very beginning of the enquiry and would stay with customer long after the purchase, providing advice and great after sale support and care and in doing so becoming the customers confidant. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• EXPERTISE. You already have experience in the field of customer care or would like to start your professional life and develop professionally 
• LANGUAGE. You are fluent in at least two of the following languages: Italian, Hungarian, Czech, Swedish, Finnish, Danish or German.
• NICE TO HAVE. In combination with one of the abovementioned languages, knowledge of French, Spanish, Finnish, Dutch, Norwegian, Portuguese or and English.
• CUSTOMER SKILLS. Customer orientation and ability to adapt/respond to different types of characters with strong phone contact handling skills, active listening and excellent communication skills.
• TEAM SPIRIT. You are open-minded and want to get involved within our team and become part of the expondo family!
• DEVELOPMENT. You appreciate technical devices and are ready to get involved in our wide and varied product portfolio.

• FUTURE. We give you a long-term perspective in a modern global company.
• DEVELOPMENT. We provide an intensive training program which you can then use to actively shape our success and strategy.
• FURTHER EDUCATION. We provide language courses in German and English. We also provide the possibilities for further professional and personal development.
• WORKING HOURS. Flexible working hours and weekends are free.
• CONDITIONS. 28 holiday days, a fair salary and a performance-based bonus system.
• FUN. You become part of a colourful team where diversity, humour and mutual support are of importance and is encouraged. You can also look forward to our legendary team events.
• HEALTH. You can keep fit in our office fitness room and we also offer you a sponsored sports health program at Holmes Place. Additionally, fresh fruits and vegetables and free drinks are available.

expondo GmbH Deutschland https://corporate.expondo.de https://www.expondo.de/media/image/ef/ea/47/exp_logo_092017.png